Technology Solutions

Technology Solutions is committed to the highest standards of service and continuously strive for improvement.  While at HCTC we will provide you with access to cutting edge technology to assist you with completing your course work, registering for classes, paying tuition, and communicating with various offices.

Go KCTCS Student Service Center

The Go KCTCS Student Service Center is available to you all day, every day. Just call (855) 6GO-HCTC or visit http://help.hazard.kctcs.edu, and you can ask one of our specialists your questions about:

  • Password resets
  • Your charges and payments
  • Financial Aid
  • Blackboard
  • Learn on Demand 

HelpdeskNeed Assistance Help

For technical assistance, please submit a helpdesk ticket via email to hazard-helpdesk@kctcs.edu. Include a brief description of the assistance you require. A technician will contact you shortly. 

If you require immediate assistance, you can also call the helpdesk at (606) 487-3473.  

Helpdesk Locations

  • Hazard Campus:  Jolly Classroom Center Room 139
  • Lees Campus:  Jackson Hall Room 225 
  • Technical Campus:  Devert Owens Building Room 121H
  • Knott County Branch:  Opportunity Center Room 305
  • Leslie County Branch:  Leslie County Center 2nd Floor

Technology Solutions Staff 

Donna Roark
Chief Information Officer
Hazard Campus
(606) 487-3128

Donna Roark

Bart Massey
IT Manager
Hazard Campus
(606) 487-3267

Bart Massey

Terry Conley
Project Manager
Technical Campus
(606) 487-3355

Terry Conley

James King
Project Manager
Lees Campus
(606) 487-3564

Charles Hoskins
IT Coordinator
Hazard Campus
(606) 487-3175

Charles Hoskins

Mindy Spicer
Web Specialist
Hazard Campus
(606) 487-3511

Mindy Spicer

Tim Smith
IT Assistant
Hazard and Knott Campus
(606) 487-3118

Tim Smith

Casey Brock
IT Assistant
Technical and Hazard Campus
(606) 487-3167

Casey Brock

Daniel Neace
IT Assistant
Lees Campus
(606) 487-3127

Daniel Neace

Justin Davidson
IT Assistant
Hazard Campus
(606) 487-3126

Justin Davidson